"Normally" it would go out on Monday. There are sometimes reasons that it wouldn't go out until Tuesday and there are reasons that it wouldn't go out at all.

Orders placed over the weekend are downloaded on Sunday night. We start picking and boxing the orders around 10 pm. Sunday. Most of the orders placed over the weekend that specify Next Day Air or 2 Day Air are boxed and made ready to ship before the shippers gets there on Monday morning. UPS Ground and orders that specify Airmail or Regular Mail are picked after the air shipments are made ready. We try to do this in the order they are placed.

All of this happens whether or not Nathan and I are here. If we are away at a funfly, someone takes over until we get back.

Problems with an order, including declined credit cards, out of stock items and other problems are suppose to be dealt with as follows:
  • First we attempt to call on the phone.
  • Second we send an email to the address(s) associated with the order

If we don't get a reply, the order doesn't go anywhere....that's bad.
We try to use a little common sense. If you ordered a list of crash parts and a hat, but we're out of hats, we'll send the parts and backorder the hat...even if we can't get through to you.

When we call and get an answering machine or a wife that doesn't want to talk about her husband's hobby, it doesn't count as a successful contact. We will follow up with an email.

Contacting people is Karen's responsibility. We are working hard to improve on this. I started this business because I ordered some parts back in 1990 for my Xcell 40 and 6 weeks later, still didn't have them. I had called twice and both times was lied to. I knew we could do better.

In the last 10 days, we've had two people call to see what happened to their order. They claimed that they had not been contacted. In both cases I found out that a phone call had been attempted and the order set aside. I could not find a record of any email being sent. This infuriated me. The very reason that the business was started was now my own biggest problem!

We are trying hard. We now have two people shipping. We've added a fairly high end Postage Meter which saves our customers the cost of Delivery Confirmation and makes our time at the post office less painful. We've added another person to help check incoming shipments. In other words, we're doing everything we can to make sure the orders get out the door.

We make mistakes, and it seems like some of our customers are hexed at times. Most of them get what they ordered, when they expect it. If we screw up, we fix it fast. That's our policy.

What can you do to make sure your order is delivered on time?

  • Check your credit card the day after the order should have been shipped. If we charged your card, your order has been shipped.
  • Be sure your credit card can take the charge. This is our #1 problem. A call to the number on the back of the card can help ensure that your order is processed without delay. The problem isn't always your credit limit. Some large orders are blocked by your credit card company as a security device for your benefit.
  • Call us. We do return all calls... if you leave a number and we don't return the call within an hour, call back. Perhaps your message was garbled, especially if you were calling from a cell phone. We can't do anything about that.
    Normally, you would try to reach Karen at extension 20, but if you don't like what's going on, dial me at extension 11. I'll find out what the problem is and do my best to fix it...I promise.

    Ron